Shipping Policy

Shipping policy

Due to the recent COVID-19 pandemic, at times there may be a slight delay in the dispatch of your order or increased delivery times. We are working as hard as we can to get your order out to you as quickly as possible. We thank you for your patience and support during this time. If you have any questions regarding your order, please select the “Contact Us” tab to contact us.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies depending on location – here are the estimated time-frame periods of delivery.

LOCATION	ESTIMATED SHIPPING TIME
UK, Europe	5-7 business days
Australia, New Zealand	10-30 business days
United States, Canada	7–14 business days
Mexico, South America	15-30 business days

PROCESSING DETAILS

Once your order is verified and your payment is approved, processing begins. This takes approximately 1 - 5 business days -- not including weekends or holidays. After processing, orders are shipped from our international warehouses.

SHIPPING AND HANDLING

All orders will be dispatched from our warehouse in China within 1-5 business days. In this way we can offer the best prices to our customers.

We ship orders overseas by tracked mail service. After order processing is complete (1-5 business days), your order is sent to a shipping company and they handle the shipment process on our behalf.

This means that from the moment it leaves our warehouse right through to its delivery, you can track it right to your door! We do not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

MY TRACKING NUMBER PROVIDED IS NOT CURRENTLY WORKING

Easy peasy! Don’t stress at all. This will occur depending on the shipping company used to ship to your location and it may take a couple of days for the information to update on their end. This error should not show if you have placed an order with us longer than 5 business days. If the tracking code is still not working, please ensure to contact our support team via the “Contact Us” tab.

TRACK MY ORDER:

We will send you a tracking number via the email you provided at checkout once your order has been shipped. The email will also guide you on how to track your package. **Please note that tracking information will be displayed 2-3 days after you receive your order confirmation email. This is due to initial processing times before your package is shipped.

WHEN WILL MY TRACKING INFORMATION UPDATE:

You should see your tracking status within 48-72 hours after you have received the tracking number ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment has been handed over to our shipping courier service.

WHY CAN’T I TRACK MY ORDER?

Please note that the tracking information will be displayed 2-3 days after being updated in the system by your courier service. The first time you try to track your package it may take a few minutes to retrieve this information from the carrier. Therefore, sometimes your package information may not be available immediately. Please try to check again at a later time/date.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed due to conditions out of our control, such as customs delays/carrier delays/backlogs or weather incidents. Please note that tracking information will be displayed after your order is actually shipped.

CUSTOMS FEES/IMPORT TAX:

When your order is ready to ship, we will send your parcel to our shipping company that will handle shipping on our behalf. Each shipping company’s policy or customs procedure differs and therefore you might be charged an extra customs fee/import tax for the final delivery but only on rare occasions. This is because some of your items are shipped from international warehouses.

ORDER:

HOW CAN I MODIFY MY ORDER

If you want to change anything in your order, please contact us via email at support@shopzlate.com within 12 hours after placing your order.

We will check whether we can update the order if the parcel has not been shipped yet. If your order has been shipped out, unfortunately we will be unable to modify your order.

DEFECTIVE/DAMAGED ITEMS

We always try to provide you with the best quality products. However, there are many factors that affect the quality, especially shipping factors where parcels can get damaged in transit that can cause the product you receive to be defective or damaged.

Please click here for your Return Policy/Procedure:

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS “RETURNED” TO SENDER?

There are 2 common reasons that your parcel is showing “Return to sender”. Your shipping address provided was incorrect or the courier was unable to deliver your parcel as no one was available to receive the parcel.

Step 1: Contact your nearest post office and provide them with your ID card and tracking number in order to find the status of the package.

Step 2: If you can not find anything, contact our customer support team by sending an email to support@shopzlate.com and provide your shipping address and order n.o.

Step 3: If the address you provided in the email matches with your shipping address in our system, we will be able to send you a replacement or refund you 50% of the price paid.

Please be made aware that these 2 options are our final solution for your request. Your parcel also could be returned if you have mistakenly filled out the incorrect address when placing the order and therefore the courier service was unable to deliver your product. In this situation, you would have to pay some extra fees for sending a replacement (e.g delivery cost plus service fees).

WHAT SHOULD I DO IF I PROVIDED YOU THE WRONG ADDRESS?

Please contact us immediately by sending us an email to support@shopzlate.com with your order number and the correct address.

We will check whether we can update the address if the parcel has not been shipped yet. If your order has been shipped out, unfortunately we will be unable to change your address and therefore cannot send you a replacement without charging you a fee.

DO YOU OFFER REFUNDS?

Yes of course! We totally understand it's hard to trust a product which sounds too good to be true. That's why you are completely covered with our 30 day money-back guarantee! Simply not happy with your product or you have simply changed your mind? Contact us and we will arrange a stress-free refund!